Privacy Policy – Novapcforge

Effective Date: January 7, 2025

Welcome to Novapcforge!
At Novapcforge, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to provide you with an enhanced shopping experience and improve our services. The types of information we collect include:

  • Personal Identification Information: When you make a purchase, sign up for our newsletter, or contact customer service, we may collect personal details such as:

    • Name
    • Email address
    • Phone number
    • Shipping address
    • Billing address
    • Payment information (processed through secure payment gateways)

  • Non-Personal Identification Information: We also collect non-personal information to improve our website and services, such as:

    • Browser type
    • Device type
    • IP address
    • Pages visited on our website
    • Time and date of visits
    • Referring websites

2. How We Use Your Information

The information we collect from you may be used for the following purposes:

  • To Process Your Orders: We use your personal and payment information to process and fulfill your orders, including shipping and billing.
  • To Improve Customer Service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To Personalize Your Experience: We may use your data to personalize your experience on our website, tailoring content and product recommendations to your preferences.
  • To Send Promotional Communications: If you opt-in, we may use your email address to send you promotional emails, special offers, or updates about our products and services. You can opt-out of these communications at any time by clicking the unsubscribe link at the bottom of our emails.
  • To Improve Our Website: We analyze non-personal data to understand customer preferences and improve the design and functionality of our website.

3. How We Protect Your Information

We take the security of your personal information very seriously. Our website uses SSL encryption to secure all sensitive data transmitted during the ordering process, ensuring that your payment and personal details are protected. Additionally, our payment processors adhere to PCI DSS compliance to ensure secure transactions.

  • Data Storage: We store your data on secure servers, and access is limited to authorized personnel only.
  • Secure Payment Processing: All payments are processed through trusted and secure payment gateways. We do not store your credit card details on our servers.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers, such as shipping companies, payment processors, and marketing partners, who assist us in providing our services. These third parties are required to use your information only to perform specific services on our behalf and are prohibited from using it for other purposes.
  • Legal Compliance: If required by law or in response to legal requests, we may disclose your information to comply with legal obligations, such as a court order or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such changes in ownership or use of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve website performance. By using our website, you consent to the use of cookies.

You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of some parts of our site.

6. Your Data Protection Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: If your personal information is inaccurate or incomplete, you can request corrections.
  • Deletion: You can request that we delete your personal data, subject to any legal obligations we may have.
  • Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email or contacting us directly.
  • Withdrawal of Consent: If you previously consented to our use of your personal data, you can withdraw your consent at any time.

To exercise these rights, please contact us at info@novapcforge.com.