Shipping Policy – Novapcforge

Effective Date: January 7, 2025

At Novapcforge, we are dedicated to providing a smooth and efficient shopping experience, which includes fast and reliable shipping. Below is an overview of our Shipping Policy to ensure you are fully informed about our processes, delivery options, and other shipping-related information. Please read this policy carefully before making a purchase.

1. Shipping Locations

We currently offer shipping within the United States and to select international locations. We are continually expanding our shipping capabilities, so if you do not see your country listed during checkout, please contact us, and we will do our best to accommodate your needs.

2. Shipping Methods

We provide several shipping options to suit your needs, which may include:

  • Standard Shipping: Delivery time typically ranges from 5-7 business days, depending on the destination.
  • Expedited Shipping: Faster delivery within 2-3 business days.
  • Overnight Shipping: Available for certain locations with next-day delivery.

Shipping times are estimates and may vary based on the shipping carrier, the destination, and unforeseen circumstances such as weather conditions or public holidays.

3. Order Processing Time

Orders are typically processed within 1-2 business days from the time the order is placed. Please note that orders are not processed on weekends or holidays. Once your order is processed, you will receive a confirmation email along with tracking information.

4. Shipping Fees

Shipping fees are calculated based on the weight of the items in your order, the destination, and the shipping method selected. You will be able to review the shipping cost before finalizing your order during the checkout process.

  • Free Shipping: We offer free standard shipping on orders over a certain amount. Please check the checkout page for more details.
  • Flat Rate Shipping: In some cases, we offer a flat rate for shipping to certain locations. This will be shown during the checkout process.

5. International Shipping

For international orders, the customer is responsible for any additional customs fees, import duties, or taxes imposed by the destination country. These charges are not included in the total order cost and are the responsibility of the customer. We recommend that international customers check with their local customs office for information on potential fees prior to placing an order.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your shipment. You can track your order via the shipping carrier’s website. If you have any issues with tracking, please contact our customer support team for assistance.

7. Shipping Delays

While we strive to ensure timely delivery of all orders, Novapcforge cannot be held responsible for shipping delays caused by the carrier, adverse weather conditions, holidays, or other unforeseen circumstances. If there is a significant delay, we will make every effort to notify you.

8. Address Accuracy

Please make sure that the shipping address entered during checkout is accurate and complete. Novapcforge is not responsible for packages that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to an address error, we will contact you to arrange for reshipment, but additional shipping fees may apply.

9. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive the correct products. Please note that Novapcforge is not responsible for lost or damaged packages once the carrier has confirmed delivery. However, we will do everything we can to assist you in filing a claim with the carrier.

10. Returns and Exchanges

For details on how to return or exchange an item, please refer to our Return and Refund Policy.

11. Customer Support

If you have any questions or concerns about shipping or need assistance with your order, please don’t hesitate to reach out to our customer service team. We are here to help and will ensure you have a pleasant shopping experience.